TERMS & CONDITIONS
How long will it take to receive my order?
Items that are in stock and ready to ship are posted out once a week on a Monday or Friday, using Australia Post so domestic orders can generally take anywhere between 2 to 8 days dependent on where you are located in Australia, (rural areas maybe even longer) Your mobile no is requested in the purchase process at checkout so you will receive an SMS alert when your item has shipped enabling tracking of your delivery.
Express Post can also be arranged at the checkout if you require your pieces within two days.
What happens if my delivery is lost or stolen?
Once an item has been delivered to its address, you are responsible for it.
All orders have the option of "Signature on delivery" If this is not selected Wildside Flower Farm is not responsible for stolen parcels.
It's your responsibility to be at your address to receive your package, I am not liable for additional shipping costs if your parcel is returned and needs to be resent.
All items can be tracked and traced, if your item has not appeared within a reasonable time frame (as listed above) please get in contact and I will trace it for you, adding your mobile number at checkout will allow you to receive SMS tracking.
Do you ship internationally?
Not at the moment.
Do you use plastics in your wrapping?
I am using eco-friendly options for wrapping smaller items, including a hexagon eco option and biodegradable packing peanuts that dissolve in water.
I also use recycled cardboard to add extra protection.
I am always on the lookout for more eco-friendly going forwards.
How do I order from your Petal Therapy Collection?
If you are signed up for my emails and you will receive a personalised email letting you know when sales begin. You will be sent a link to my shop to make purchases.
As I only create a small number of each batch, items quickly sell out. I keep an updated inventory and when all the items available are sold, a "Sold Out" message will appear.
To ensure you are kept informed of my sales releases I suggest you subscribe to my email.
Do you sell through a retail store?
I will be offering my Petal Therapy Collection to bespoke businesses which I believe will be a good fit for Wildside Flower Farm in the future. I appreciate the tactile value of my creations, I know the importance of the senses - smell, touch, see each piece before purchasing, and will let you know when I have chosen my stockist via my subscription page.
Do you take custom orders?
I am currently not in a position to take on custom orders but do open these up from time to time.
Do you offer wholesale?
I am currently not taking wholesale orders as I do not have the capacity at this time.
Can I return an item if I change my mind?
All sales are final, they won't be refunded for change of mind, all pieces have been made by hand, hence will have some quirks in colour variations and sizes not being exact due to their uneven nature, please respect this. I take care to photograph my product photography as true to colour of the pieces as possible, I do not apply filters to these images.
If for some reason you are not happy please get in touch so we can talk about it together, it is of utmost importance my customers are happy with their pieces.
What if I receive my products and they are damaged in shipping?
Please get in contact within 2 days of receiving your item. Refunds/replacements will be decided on an individual case-by-case basis. I require you to email me a photo of the damaged piece in its packaging. We will discuss your options of either organising a replacement to be sent out to you if it's in stock or allowing a number of weeks for a replacement to be made and sent out to you. If I can't replace the piece, due to its one-off nature I will refund you the purchase price of the piece minus the shipping costs.
Credit / Debit Cards